Privacy Policy

A Good Neighbor Heating & Cooling (“A Good Neighbor,” “we,” “us,” and “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy (“Privacy Policy”). This Privacy Policy describes how we collect and use your Personal Information when you visit our website or otherwise use our website and services as described further in our Terms of Service, and information that you may provide to us in electronic messages.

Please read this Privacy Policy to understand our policies and practices regarding your Personal Information and how we will handle it. If you do not agree with our policies and practices, do not use our website. By accessing or using our website, you agree and consent to this Privacy Policy.

We may change this Privacy Policy at any time, at our discretion. Your continued use of our website after we make changes is deemed to be acceptance of and consent to those changes, so please check the Privacy Policy periodically for updates.

This Privacy Policy is subject to and governed by our Terms of Service. Our services are described further in the Terms of Service.

We may collect two types of information from you when you visit our website: Personal Information and Non-Personal Information (collectively “Information”).

“Personal Information” refers to data by which you may be personally identified, such as name, email address, employer, job title and department, service address, and telephone number.

“Non-Personal Information” means data that is about you, but does not identify you specifically. If you do nothing during your visit to our website but browse, read pages, or view content, we will gather and store Information about your visit that does not identify you personally.

We collect Information:

We use Personal Information that we collect about you or that you provide to us for the following purposes:

Our website is designed to provide reasonable and appropriate administrative, technical and organizational security measures to protect your Personal Information against risks such as temporary or permanent loss, destruction, and unauthorized or unlawful access, alteration, use or disclosure. We require our suppliers and vendors to apply similar protections when they access or use Personal Information that we share with them. Users of our website must also do their part in protecting the data, systems, networks, and services they are utilizing. No technology, data transmission or system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that your password to any account with us has been compromised), please immediately notify us using the instructions in the “How to Contact Us” section below.

We work with authorized suppliers and business partners to provide our website and services. When we share your Personal Information with these companies, we put in place appropriate measures to limit the use of your information only for legal and authorized purposes that are consistent with this Privacy Policy, as well as appropriate confidentiality and security measures.

We also share information when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our website; and to protect our legal rights. We may disclose Personal Information that we collect or you provide as described in this Privacy Policy:

We do NOT share your phone number or SMS opt-in consent with third parties unless we have received your express written consent to do so. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services used to deliver messages you request.

We also share non-personally identifiable information, such as anonymized or aggregated information, with suppliers for purposes such as analysis and identifying trends.

We do not sell any of your Personal Information for monetary compensation.

We do not knowingly collect, use, or disclose Information from children under 16. If we learn that we have collected the Personal Information of a child under 16 — or the equivalent minimum age depending on the jurisdiction, such as 13 in the United States per the Children’s Online Privacy Protection Act — we will take steps to delete the information as soon as possible. If you are under 16, do not provide any Information about yourself to us, including your name, address, telephone number or email address. If you become aware that Information of a child under 16 years of age has been provided, please contact us using the methods in the “How to Contact Us” section below.

We are not responsible for the practices employed by websites or services linked to or from our website, including the information or content contained therein. This Privacy Policy does not address, and we are not responsible for, the policies and practices of third parties or other organizations that are not operating on our behalf, including policies and practices related to privacy and security, data collection, processing, use, storage, and disclosure. This includes: (a) any third party operating any site or service to which our website links — the inclusion of a link on our website does not imply endorsement of the linked site or service; or (b) any app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with our website.

Some browsers incorporate a “Do Not Track” (“DNT”) feature that, when turned on, signals to websites and online services that you do not want to be tracked. At this time, our website does not respond to DNT signals.

We respect your rights in how your Personal Information is used and shared. Depending on where you live, you may have rights to request access to or corrections of your personal data and to make choices about the kinds of marketing materials you receive (or choose not to receive marketing from us at all). See below for more information, depending on your location.

If you are in Europe, you may have additional rights under the GDPR, the UK GDPR, or nFADP.

We operate from the United States and our service providers may be located in other countries. As such, your Personal Information may be transferred to, stored in, and processed in the United States or other countries. Whenever we transfer Personal Information beyond the country of origin, we will do so in accordance with applicable laws and in a way that meets the commitments of this Privacy Policy. For Personal Information originating in the European Economic Area, the United Kingdom, or Switzerland, we will take additional steps as needed to provide appropriate safeguards for the Personal Information we transfer.

This section is addressed to California residents only and provides more information about your rights under the California Consumer Privacy Act or “CCPA” (California Civil Code Section 1798.100 et seq.), as amended. Subject to certain exceptions, the CCPA grants to California residents the rights to: be notified about the collection, use, disclosure, sale or sharing of their Personal Information; request access to, deletion of, or correction of their Personal Information; request to opt out of the “sale” or “sharing” of Personal Information; limit the use or disclosure of Sensitive Personal Information (as defined under the CCPA); and to not be discriminated against for exercising such rights.

We do not sell your Personal Information. If you wish to exercise your right to opt out of our use of your Personal Information for cross-contextual targeted advertising purposes (called “sharing” under the CCPA), you may do so by using the details in the “How to Contact Us” section.

You can request access to, correction of, or deletion of your Personal Information by using the details in the “How to Contact Us” section. If you request a deletion of your Personal Information, please note that we may still need to retain certain information for recordkeeping purposes, to complete any transactions that you began prior to requesting such deletion, to comply with applicable law, or for other purposes permitted by the CCPA. If you submit a request to exercise rights under the CCPA, we will ask you to provide certain information to verify your identity. If we deny your request, we will explain why.

You can designate an authorized agent to make a request under the CCPA on your behalf in certain circumstances. If you use an authorized agent for this purpose, we may ask you to verify your identity or that you provided the authorized agent signed permission to submit a request under the CCPA.

This Privacy Policy describes the categories of Personal Information that we collect and how we use it. If we collect Sensitive Personal Information, we limit our use of it to uses: (1) you have authorized, (2) that are required to fulfill your requests for goods or services, or (3) that are otherwise allowed by the CCPA or required by other laws or regulations.

The categories of Personal Information collected, disclosed, and sold from California residents over the preceding 12 months, and our applicable retention periods, are:

This section is addressed to Colorado residents only and provides more information about your rights under the Colorado Privacy Act or “CPA.” Subject to certain exceptions, the CPA grants Colorado residents the rights to: be notified about the collection, use, disclosure, or sale of their Personal Information; request access to, deletion of, or correction of their Personal Information; and request to opt out of the use of Personal Information for targeted advertising, sale, or certain profiling.

You can request access to, correction of, or deletion of your Personal Information by using the details in the “How to Contact Us” section. If you request a deletion, please note that we may still need to retain certain information for recordkeeping purposes, to complete any transactions that you began prior to requesting such deletion, to comply with applicable law, or for other purposes permitted by the CPA. If you submit a request to exercise rights under the CPA, we will ask you to provide certain information to verify your identity. If we deny your request, we will explain why. If we have not responded to your request or asked for additional time to respond within 45 days after you send us a request, you have the right to appeal our failure to take action by contacting us using the details in the “How to Contact Us” section.

You can designate an authorized agent to make a request under the CPA on your behalf in certain circumstances. If you use an authorized agent for this purpose, we may ask you to verify your identity or that you provided the authorized agent signed permission to submit the request.

This section is addressed to Connecticut residents only and provides more information about your rights under the Connecticut Data Privacy Act or “CTDPA.” You can exercise your rights by using the details in the “How to Contact Us” section. If we inform you that we decline to take action regarding your request, you have the right to appeal our failure to take action by contacting us using the details in the “How to Contact Us” section.

This section is addressed to Utah residents only and provides more information about your rights under the Utah Consumer Privacy Act or “UCPA.” You can exercise your rights by using the details in the “How to Contact Us” section.

This section is addressed to Virginia residents only and provides more information about your rights under Virginia’s Consumer Data Protection Act or “VCDPA.” Subject to certain exceptions, the VCDPA grants Virginia residents the rights to: be notified about the collection, use, disclosure, or sale of their Personal Information; request access to, deletion of, or correction of their Personal Information; request to opt out of the use of Personal Information for targeted advertising, sale, or certain profiling; and to not be discriminated against for exercising such rights.

You can request access to, correction of, or deletion of your Personal Information by using the details in the “How to Contact Us” section. If you request a deletion, please note that we may still need to retain certain information for recordkeeping purposes, to complete any transactions that you began prior to requesting such deletion, to comply with applicable law, or for other purposes permitted by the VCDPA. If you submit a request to exercise rights under the VCDPA, we will ask you to provide certain information to verify your identity. If we deny your request, we will explain why, and you have the right to appeal by contacting us using the details in the “How to Contact Us” section.